Frequently Asked Questions

A: Our standard production time is 5-6 days after approval of your design. For rush orders, please contact our team for more specific timelines.

A: Any modifications to orders must be communicated within 24 hours of placing the order. After this timeframe, we cannot guarantee changes due to our production schedule.

A: Yes, the minimum order quantity is 100 boxes. For bulk orders or custom quantities, please reach out to our sales team.

A: Absolutely! We offer sample kits for a nominal fee. Contact our team to request one.

A: Yes, we offer tiered pricing based on order volume. Please contact our sales team for details.

A: Cancellations can be made within 24 hours of order placement. After this, a cancellation fee may apply.

A: All set-up fees will be included in the quote. No hidden charges!

A: Standard shipping typically takes 2-3 days. Expedited shipping options are also available.

A: Yes! Once your order is dispatched, you'll receive a tracking number via email.

A: Yes, we ship worldwide. Additional fees and customs duties may apply.

A: We primarily use FedEx, UPS, and DHL. If you have a preferred carrier, please let us know.

A: If your items arrive damaged, please contact our support team immediately. We will arrange for a replacement or refund.

A: Address changes can be made within 24 hours of order placement. Please contact our team as soon as possible.

A: Yes, express shipping options are available at an additional cost.

A: Shipping is calculated separately based on order weight and destination. But you don’t need to worry about that because we are offering free shipping.

A: We accept .AI, .EPS, .PDF, .JPEG, and .PNG formats. For best results, vector files are preferred.

A: Yes, our in-house design team is available to help. Contact us to discuss your design needs.

A: Absolutely! We have a range of templates available. Please contact to our support team.

A: Our team reviews all artwork and will contact you if any issues arise regarding print quality.

A: It's essential to have the necessary rights to any imagery used in your design. Unauthorized use of copyrighted images is prohibited.

A: Yes, for a small fee, we can provide a printed sample for your review.

A: Yes, for a small fee, we can provide a printed sample for your review.

A: Files should be in CMYK color mode for best print results.

A: Our design team is here to help! Share your ideas, and we'll work together to bring them to life.

A: Yes, we have seasonal sales and promotions. Subscribe to our newsletter to stay updated!

A: If you find a competitor offering a similar product at a lower price, please contact us. We'll review and try to match or beat their price.

A: We support nonprofit initiatives. Please reach out to our sales team to discuss potential discounts.

A: Absolutely. We offer volume discounts. The more you order, the more you save.

A: Simply fill out our online quote form or contact our sales team directly.

A: We believe in transparent pricing. All potential fees are outlined during the quoting process.

A: Yes! Refer a friend, and both of you can benefit from a special discount.

A: Subscribe to our newsletter or follow us on social media to stay informed about our latest deals and promotions.

A: Our support team is available via phone, email, and live chat. Please visit our contact page for details.

A: We aim to respond to all inquiries within 24 hours.

A: We apologize for any inconvenience. Please contact our support team, and we'll do our best to address your concerns.

A: Our customer service operates from 9:00 am to 6:00 pm, Monday to Friday.

A: Absolutely! We value customer feedback and use it to continually improve our services.

A: Yes, please refer to our return policy on the website.

A: Please email our technical support team at info@shoprigidboxes.com, and they'll assist you promptly.

A: Certainly. If you feel your issue needs higher attention, our management team is always available to assist.