Frequently Asked Questions

We're here to simplify it for you! Browse through our frequently asked questions to gain clarity about the custom packaging journey. If any queries persist, don't hesitate to reach out via live chat, our online inquiry forms, or call us directly at 917 310 3156 to talk with a team member immediately.

Production & Ordering:

A: Our standard production time is 5-6 days after approval of your design. For rush orders, please contact our team for more specific timelines.

A: Any modifications to orders must be communicated within 24 hours of placing the order. After this timeframe, we cannot guarantee changes due to our production schedule.

A: Yes, the minimum order quantity is 100 boxes. For bulk orders or custom quantities, please reach out to our sales team.

A: Absolutely! We offer sample kits for a nominal fee. Contact our team to request one.

A: Yes, we offer tiered pricing based on order volume. Please contact our sales team for details.

A: Cancellations can be made within 24 hours of order placement. After this, a cancellation fee may apply.

A: All set-up fees will be included in the quote. No hidden charges!

Shipping:

A: Standard shipping typically takes 2-3 days. Expedited shipping options are also available.

A: Yes! Once your order is dispatched, you'll receive a tracking number via email.

A: Yes, we ship worldwide. Additional fees and customs duties may apply.

A: We primarily use FedEx, UPS, and DHL. If you have a preferred carrier, please let us know.

A: If your items arrive damaged, please contact our support team immediately. We will arrange for a replacement or refund.

A: Address changes can be made within 24 hours of order placement. Please contact our team as soon as possible.

A: Yes, express shipping options are available at an additional cost.

A: Shipping is calculated separately based on order weight and destination. But you don’t need to worry about that because we are offering free shipping.

Artwork & Design:

A: We accept .AI, .EPS, .PDF, .JPEG, and .PNG formats. For best results, vector files are preferred.

A: Yes, our in-house design team is available to help. Contact us to discuss your design needs.

A: Absolutely! We have a range of templates available. Please contact to our support team.

A: Our team reviews all artwork and will contact you if any issues arise regarding print quality.

A: It's essential to have the necessary rights to any imagery used in your design. Unauthorized use of copyrighted images is prohibited.

A: Yes, for a small fee, we can provide a printed sample for your review.

A: Yes, for a small fee, we can provide a printed sample for your review.

A: Files should be in CMYK color mode for best print results.

A: Our design team is here to help! Share your ideas, and we'll work together to bring them to life.

Sales:

A: Yes, we have seasonal sales and promotions. Subscribe to our newsletter to stay updated!

A: If you find a competitor offering a similar product at a lower price, please contact us. We'll review and try to match or beat their price.

A: We support nonprofit initiatives. Please reach out to our sales team to discuss potential discounts.

A: Absolutely. We offer volume discounts. The more you order, the more you save.

A: Simply fill out our online quote form or contact our sales team directly.

A: We believe in transparent pricing. All potential fees are outlined during the quoting process.

A: Yes! Refer a friend, and both of you can benefit from a special discount.

A: Subscribe to our newsletter or follow us on social media to stay informed about our latest deals and promotions.

Customer Support:

A: Our support team is available via phone, email, and live chat. Please visit our contact page for details.

A: We aim to respond to all inquiries within 24 hours.

A: We apologize for any inconvenience. Please contact our support team, and we'll do our best to address your concerns.

A: Our customer service operates from 9:00 am to 6:00 pm, Monday to Friday.

A: Absolutely! We value customer feedback and use it to continually improve our services.

A: Yes, please refer to our return policy on the website.

A: Please email our technical support team at info@shoprigidboxes.com, and they'll assist you promptly.

A: Certainly. If you feel your issue needs higher attention, our management team is always available to assist.

Ready to think outside the box? Let's get started!

Get in touch with a custom packaging specialist now for a free consultation and instant price quote.